{"id":119,"date":"2026-02-26T04:23:56","date_gmt":"2026-02-26T04:23:56","guid":{"rendered":"https:\/\/www.triptrak.site\/?page_id=119"},"modified":"2026-02-26T04:23:56","modified_gmt":"2026-02-26T04:23:56","slug":"delivery-fulfilment-policy","status":"publish","type":"page","link":"https:\/\/www.triptrak.site\/index.php\/delivery-fulfilment-policy\/","title":{"rendered":"Delivery \/ Fulfilment Policy"},"content":{"rendered":"\n<p>At TRIPTRAK SDN. BHD., we are committed to delivering both our consultancy services and digital products in a prompt and reliable manner. This policy outlines our fulfilment process for each service category.<\/p>\n\n\n\n<p><strong>1. Consultancy Services<\/strong><\/p>\n\n\n\n<p>How it works:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once you submit a service inquiry, our team will respond within 1\u20133 business days.<\/li>\n\n\n\n<li>We will discuss your requirements and provide a formal quotation.<\/li>\n\n\n\n<li>Upon acceptance and payment confirmation, we will proceed to schedule your consultation or begin the project based on the agreed timeline.<\/li>\n<\/ul>\n\n\n\n<p>Delivery Method:<br>Services are delivered through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Virtual meetings (Zoom, Google Meet, etc.)<\/li>\n\n\n\n<li>Email communication<\/li>\n\n\n\n<li>Document sharing via secure platforms (e.g. Google Drive)<\/li>\n<\/ul>\n\n\n\n<p>Timeline:<br>Timelines are determined based on your service scope and will be communicated clearly before project commencement.<\/p>\n\n\n\n<p><strong>2. Digital Products (Templates &amp; Tools)<\/strong><\/p>\n\n\n\n<p>Delivery Method:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All digital products are delivered via email within 72\u00a0hours after payment confirmation.<\/li>\n\n\n\n<li>Files are sent to the email address provided during checkout or inquiry. Please ensure your email is entered correctly.<\/li>\n<\/ul>\n\n\n\n<p>File Format:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Templates are provided in editable formats such as Microsoft Word, Excel, or PDF, depending on the product.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u00a0Important Notes<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Digital product purchases are non-refundable once delivered.<\/li>\n\n\n\n<li>If you do not receive your file within 48 hours, kindly check your spam\/junk folder or contact us at support@smartsuppliers.com with your payment receipt or order details.<\/li>\n\n\n\n<li>For consultancy services, any changes to scheduled sessions must be requested at least 72 hours in advance.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>At TRIPTRAK SDN. BHD., we are committed to delivering both our consultancy services and digital products in a prompt and reliable manner. This policy outlines our fulfilment process for each service category. 1. Consultancy Services How it works: Delivery Method:Services are delivered through: Timeline:Timelines are determined based on your service scope and will be communicated [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-119","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.triptrak.site\/index.php\/wp-json\/wp\/v2\/pages\/119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.triptrak.site\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.triptrak.site\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.triptrak.site\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.triptrak.site\/index.php\/wp-json\/wp\/v2\/comments?post=119"}],"version-history":[{"count":1,"href":"https:\/\/www.triptrak.site\/index.php\/wp-json\/wp\/v2\/pages\/119\/revisions"}],"predecessor-version":[{"id":120,"href":"https:\/\/www.triptrak.site\/index.php\/wp-json\/wp\/v2\/pages\/119\/revisions\/120"}],"wp:attachment":[{"href":"https:\/\/www.triptrak.site\/index.php\/wp-json\/wp\/v2\/media?parent=119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}